Our Policies

Simple returns. no stress.

Returns & Exchanges

We want you to feel confident with every purchase, so if something isn’t right, you can request a return or exchange within 3 days of receiving your order.

To begin the process, contact us with:

  • your order number

  • reason for return or exchange

We will guide you through the next steps.

Eligibility Conditions

To be eligible for a return or exchange, items must be:

  • unworn and unused

  • in original condition

  • with original packaging

To ensure hygiene and product quality for all customers, we cannot accept returns on items that show any signs of wear.

Exchanges

We offer exchanges for different colors and styles that are available at the time.

Once we receive and inspect the item, we will process your exchange within 2 days (pretty smooth, right?)

Refunds

If you choose a refund:

  • The item must meet all return conditions

  • Refund will be processed after inspection

  • Original shipping fees are non-refundable

The amount will be issued to your original payment method.

Return Shipping

Exchanges are free within the UAE.

For returns, customers are responsible for the shipping costs.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours, and we will resolve the issue immediately at no extra cost.

Privacy Policy

Your privacy matters to us, which is why we only share your information with partners when necessary, such as shipping companies and payment providers.

We collect basic information such as your name, contact details, and shipping address when you place an order or interact with our website. This information is used to process your orders, communicate with you, and improve your experience.

Payments are handled securely through trusted third-party providers, and we do not store your full payment details.

By using our website, you agree to this policy. Feel free to contact us anytime if you have any questions or concerns.